To find the best phonecard to suit you, use our Phonecard Finder. All you have to
do is to select the country you wish to call and we will recommend the best three
phonecards for you!
Using CardCall phonecards are easy! Simply
- Dial 014 46 from anywhere in New Zealand (surcharge applies from
payphones and mobiles)
Dial 014 47 from payphones for no surcharge (local
call charges apply)
- Follow voice prompts to select a language
- Enter your PIN number followed by #
- Follow voice instructions to make a call
To make national calls: dial the area code + phone number
To make international calls: dial 00 + country code + area code + phone number
At the end of the call the final call charge will be rounded to the nearest 1 cent
OR 5 cents
For calling cards that have a connection fee a fee will be charged for every phone
call that is connected. If the person on the receiving end doesn't pick up the landline
rings out then the connection fee won't be charged. If the person doesn't pick up
but an answering machine answers then you will be charged.
A service fee may be applied to your card every day or every two days or even weekly.
It will usually start from the date of the first call you make and will continue
until the value of the card expires. To find out if your phonecard has a service
fee visit it's Product Page
on the website
All phonecards are changed in incremental billing periods or blocks. The size of
these blocks vary. If a phonecard has 3 minute blocking and you make a 4 minute
call you will be charged for 6 minutes.
If you want to make several short calls with your phonecard pick one with low blocking
periods (1 or 2 minutes) if you want to make one continuous call then pick one with
higher blocking periods
Yes your phonecard does have an expiry. It can be found on the bottom right-hand
side of your phonecard. The general expiry rule is 3 months from first use or 6
months from last recharge unless otherwise specified.
If your calling card has expired, you will need to recharge before you can make
a call. You will need to recharge a minimum of $20 and a reactivation fee of $5.00
will be deducted. Any credit that was confiscated will be reinstated when the calling
card is activated.
World Dial is a great tool you can use to use your phonecard from overseas. All
you have to do is dial the international access code then +800 8353 3538 for toll
free access from overseas. The rate of the calls will be calculated by adding the
surcharge of the country you are calling from to the per minute rate of your phonecard
of the country you are calling. For more information including surcharge rates visit
the Phonecard Features
page of our website
There are several options to find out how much credit you have. The best option
is to create an online account in which you will be able to view your balance and
also manage your recharges.
Other options include: When using your phonecard to make a call, before connecting
it will say how much credit/minutes you have remaining on the card OR to call Customer
Service on 0800 447 296 and they will be able to tell you how much credit is remaining.
Direct Dial is a convenient way to make phone calls using your phonecard. It is
for simple and quick dialing. Register up to 3 New Zealand numbers and call them
directly without entering your PIN. For more information or to sign up visit
the Phonecard Features page of our website. No fees included for
set up or use of Direct Dial.
Store up to 99 phone numbers for speed dialing on your phonecard. For more information
or to sign up visit the
Phonecard Features page of our website. No fees included for set up
or use of Speed Dial.
Most phonecards have one fixed calling rate and others have peak and off peak rates.
During off peak times call rates are cheaper then the fixed rate (peak rates).
Recharging your phonecard can be done online. Simply visit
the Recharge page of our website and recharge via your credit card.
It can also be done by our Customer Service Representatives over the phone by calling
0800 447 296 also via credit card.
Your PIN number is the most important component of your calling card. If you have
lost or forgotten your PIN, please contact Customer Service immediately for assistance
Once you have signed up for an online account you will be able to view your call
history, among other things!
Our Customer Service centre is very helpful. Our english Customer Service centre
is open 24 hours, 7 days a week.
Unfortunately not. To dial the access number your mobile phone service provider
will charge you that connection fee, therefore you will need credit.
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